Your room reservation:
FAQ
Book a room online
You can book your stay at the Stadthotel Giengen within a few minutes using the booking form. Your room is then reserved and ready for you. We welcome you at the reception from 3 to 5 pm and otherwise around the clock via our useful check-in machine.
Contact us
Do you have questions about booking? Do you need personalised assistance?
We will be happy to help you!
You are also welcome to send us a message for booking requests or appointment enquiries. If possible, please use the booking form.
We will answer your enquiry as quickly as possible and get back to you directly.
Booking conditions (Our AGB's)
Access to the hotel and the respective booked room is only permitted to the guest known by name on whom the booking was made. This also applies to all other portals on which our rooms can be booked.
Please note that payment for the booked arrangement
arrangement must be settled on arrival at the latest.
Cancellation conditions
Unless otherwise announced, you can cancel your stay free of charge on the booking portal you are using until 11.59 pm on the day before arrival. Otherwise the cost of the first night will be charged. All further days will be cancelled free of charge.
Group bookings
Für Reservierungen ab 5 Zimmern gelten besondere Stornierungsbedingungen. Bei einer Stornierung bis 4 Woche vor Anreise ist diese kostenfrei. Eine kurzfristigere Stornierung ist nicht möglich und wird mit 100% des reservierten Aufenthaltsvolumens (Zimmerpreise ohne Sonderleistungen wie z.B. Frühstück) berechnet.
Seasonal prices
Seasonal price adjustments and all changes reserved. Please refer to the booking tools for current prices.
Refunds
In the case of a stay that has already commenced, the possibility of a refund will be examined on a case-by-case basis if guests depart early. This goodwill decision is the responsibility of the hotel management and is made depending on seasonal capacity utilisation.
Zimmer(-vergabe)
For organisational reasons, the room allocation may change several times before check-in. The room can be changed to another room of equal or higher quality at any time. There is no entitlement to a specific room (with the exception of barrier-free/disabled-accessible rooms).
Bitte beachten Sie, dass die auf dieser Website gezeigten Bilder repräsentative Beispiele der jeweiligen Zimmerkategorie sind. Innerhalb einer Zimmerkategorie können die Zimmer variieren und in Grundriss als auch in Ausstattung. Daher kann das Ihnen zugewiesene Zimmer von den dargestellten Bildern abweichen.
Payment
When paying for a booking in advance, payment must be received in our account prior to arrival in accordance with our cancellation conditions (please note: group reservations differ). Otherwise we reserve the right to release these rooms in accordance with the cancellation conditions.
In this case, the cancellation fee will still apply. We recommend depositing a credit card with a sufficient limit, which can be charged on the day of arrival.
If you wish to provide us with a credit card for billing purposes, for security reasons this may only be sent by fax (07322/968888) can be sent.
Please note that virtual credit cards can only be used during our reception hours.
Pets
Pets are not allowed in our hotel.
Zusatzleistungen
Wir weisen darauf hin, dass Zusatzleistungen, wie Zustellbett, Babybett, Allergiker Kopfkissen, bestimmter Zimmerwunsch oder Lage des Zimmers, nur vor Ende der Rezeptionszeiten berücksichtigt werden können.
Bei Buchung außerhalb der Rezeptionszeiten können Sonderwünsche nicht berücksichtigt werden, da die Rezeption nicht durchgehend besetzt ist.
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